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Deposit and Warranty

A fifty percent deposit is required at time of order on product sales over $1,000.00, with the balance to be paid within five business days following delivery or completion of the project. All invoices over thirty days past due will be charged interest at a rate of three percent and risk having service suspended until payment is received in full. 

Service disputes on billing matters have a forty-five day grace period and need to be expressed in writing or by phone or voice mail within the allotted time. After forty-five days from the closure of the service ticket, and SWAT then can choose to refuse to work on your network until payment issues are resolved.

SWAT Systems accepts Visa and MasterCard; however, please note there will be an additional three percent processing fee assessed on all orders paid by credit card. Prices are subject to change and are based upon total purchase.

All delivery, training or consulting services will be billed at published rates for each activity involved. Generally, all hardware computer components proposed are covered by the manufacturer with a limited one year warranty. SWAT Systems does not provide any additional warranties and specifically disclaims any and all warranties, express or implied, including but not limited to any implied warranties or with regard to any licensed products.

SWAT Systems shall not be liable for any loss of profits, business, goodwill, data, interruption of business, nor for incidentals or consequential merchantability or fitness or purpose, damages related to this Agreement.

Post Sale

SWAT Systems understands that sometimes product returns are unavoidable. It is SWAT Systems’ objective to minimize the costs associated with product returns for both SWAT Systems and our customers and further, to facilitate the product return credit invoice process. Because SWAT Systems deals with many different suppliers to support the diverse requirements of our customers, return policies and procedures may vary from transaction to transaction.

Fees charged in conjunction with product returns are assessed only to cover the business expenses associated with processing the product return, such as credit order processing, supplier restocking and inspection fees and shipping expenses.

SWAT Systems will accept the return of any product(s) delivered in error by SWAT and other product returns subject to the terms and conditions as outlined below.

General Terms and Conditions

SWAT Systems requires pre-authorization for the return of all products. Products not authorized for return will, at our discretion, be returned to you at your expense, processed for credit (less any applicable return fees), or issued no credit. SWAT Systems will not be liable for any loss of or damage of products returned without proper authorization.

• Product(s) requested to be returned must be returnable to the original manufacturer or distributor from which SWAT acquired the product. Returned products must be in new, unused, resalable condition, and include all original packing materials, manuals, registration cards, licenses agreements and other deliverables with no markings, scratches, rips or cuts of any kind on the manufacturer’s original box. If the product returned is found to be damaged, incomplete, used, configured or in otherwise non-­resalable condition, or the manufacturer’s original box has markings on it, the product may be returned to you at your expense or assessed additional return fees.

• Product Returns must be requested within fifteen days of the invoice date.

• Quantity and part numbers of returned products must match the quantity and part numbers for which the Return Material Authorization (RMA) was issued.

• An RMA number is valid for only ten business days.

• Returned product(s) will be credited at the current price or the original invoice price, whichever is lower, less any restocking fees (typically five to fifteen percent of the invoice price with a $25.00 minimum) imposed by the supplier or manufacturer from which SWAT procured the product, less the original shipping fees and the shipping fees to return the product to the supplier or manufacturer.

Products Ineligible for Return

• Any software, or product with software included, that the software licensing seal has been broken.
• Any hard drives, memory or other static-sensitive product where the anti-static bag has been opened.
• Used or configured products (i.e. desktop or laptop systems that have had the operating system expanded or deleted, hard drives that have been formatted, etc.).
• Products that have been discontinued or withdrawn by the manufacturer, or otherwise reached “end-of-life”.
• Products that are not in resalable condition and/or otherwise not resalable. This includes products that are missing any of the original packing materials or other deliverables such as manuals, diskettes, cables, etc.
• Products with markings of any kind on the manufacturer’s original box or carton.
• Products sold “as is” or “non-returnable” or special order products.

Procedure to request a Return Material Authorization (RMA) number:

1. Complete a SWAT Product Return Request Form and fax to SWAT Systems at 206.217.1031.
2. The SWAT Product Return Request Form will be faxed back to you within two days with an RMA number, if approved, or a reason why the request is not approved.
3. Affix shipping labels with your Return Material Authorization (RMA) number written on the label on each box or carton being returned. Do not write addresses or RMA numbers on the outside of the manufacturers’ boxes. Products returned with markings, scratches, rips, or cuts of any kind on the manufacturers’ boxes will be assessed additional fees or rejected and returned to you at your expense .
4. Upon receiving the product(s) that has been authorized for return, SWAT will issue a credit, less any applicable fees, to your account.

Web Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This easy-to-find notice is available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the SWAT Systems Web site. On some pages you may check your account, make requests and register to receive materials. The types of personal information collected at these pages are:

Name
Address
E-mail address
Phone number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our Web site if you would like to receive our newsletter or white papers as well as updates on our new products and services. Information you submit on our Web site will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our Web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our Web site, or that Y number of men and Z number of women filled out our registration form; but we will not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under thirteen years of age, and no part of our Web site is structured to attract anyone under thirteen years of age.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain it by SWAT Systems access procedure. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 206.217.0130 or send us an e-mail at info@swatsystems.com.

SWAT Documents

The following two links offer both pre-sale and post-sale information.