services
SWAT Systems offers a wide range of computer services:
- Maintains hardware and software, including enhancements and upgrades
- Designs and maintains backup systems, file sharing and print serving
- Troubleshoots and/or replaces faulty components
- Works with your vendor on support issues or repairs that fall under warranty
- Researches , recommends, sources out and installs new hardware and software
- Installs and integrates large-scale software implementations
- Microsoft SQL Server, Share Point
- Microsoft Exchange Server
- Payroll, Accounting and CRM data management
- Data conversion, Web Support
- Sets up entirely new networks and servers
- Recommends and implements network security solutions
- Acts as your on-call support staff or your dedicated, full-time IT department. Our support packages are customized to your company's needs.
| Depot Services |
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| All Depot services have competitive flat-fee pricing which takes the guess work out of billing. Our Depot services are open to your workstations, laptops, and home computers, plus SWAT is able to bill you personally, if desired. We guarantee a three (3) day turn around for systems dropped off at SWAT (1050 W Ewing St., Seattle WA, 98119). Please call 206-436-3016 before arriving with your computer. |
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| RMON |
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With 24x7 monitoring, you can sleep through the night knowing SWAT is keeping an eye on your network. Our support staff is alerted by pager and e-mail if your servers and/or workstations go offline, even at 2:00am! We then follow a procedure, tailored to your company’s specific requests to notify you your system is offline or fix the problem on the spot. |
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| TOTAL CARE |
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Total care is designed to offer your company complete management, maintenance, and support for your entire network infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included. |
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| TOTAL CARE LEVEL |
TOTAL CARE FEATURES |
| Total Care Light |
24/7 remote monitoring, Remote support, Microsoft Windows Patching, Malware protection and removal, Daily backup monitoring (for select software packages only), SPAM and e-mail virus filtering, access to SWAT's Client Portal, Priority access to SWAT Help Desk, Monthly performance reports, Quarterly IT Business Reviews, Depot work |
| Total Care |
All of the above, PLUS: Onsite support, Workstation and server performance training |
| Total Care Premium |
All of the above, PLUS: Project work |
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